FAQ2020-12-28T22:30:28-08:00
What is FreshMeal?2020-12-19T01:09:18-08:00

Oh great another meal prep delivery company? Not quite…we are on a mission to make some changes. We’re a weekly subscription service that delivers healthy fresh meals straight to your door. We aim to make it accessible for anyone to start eating healthy never frozen meals developed with nutrition in mind and cooked by chefs.

Your mood, energy, appearance, attitude, and all around vibe are all effected by your health. And the foundation to good health is a healthy diet. We want to spread that message and make it possible for anyone to start eating healthy.

How does FreshMeal work?2020-12-19T01:09:08-08:00

FreshMeal is a weekly service and we do it all. We will cook and deliver the meals straight to your door every Sunday. We even pick up the packaging material from your previous FreshMeal delivery. Just leave it outside at your door and we will pick it up when we drop off the new meals.

Start your subscription by selecting the number of meals you want every week and select the meals from our menu. We will deliver those meals every Sunday until you pause, cancel, or modify your subscription. This can be done at any time…NO COMMITMENTS!

We change up our menu every 2-3 weeks. We will substitute any of your meals that we are rotating out with new meals. You will be notified when we do this so you will have the chance to review and modify the meals before we process the orders.

FreshMeal processes all orders on Thursday at 10PM PST to start working on sourcing ingredients and cooking your meals for delivery on Sunday. We ask that any changes to your subscription be made before we process the orders on Thursday.

 

Where are the meals cooked?2020-12-19T01:08:58-08:00

We are located right here in Seattle! Our commercial kitchen is located in International District near downtown Seattle. The kitchen is equipped with everything we need to produce all your healthy meals from a massive walk-in cooler to several convention ovens and gas cooktops.

Are you local to Seattle?2020-12-19T01:08:35-08:00

Yes! Not only are we local but we strongly support local businesses. We source all of our ingredients here in Seattle and make every effort to source from markets and small businesses. It’s one of our founding principles that we will always stay true to.

Being local is also our biggest advantage to other nationally distributed meal prep services. Because they have to ship their meals by plane, they are forced to package and vacuum seal their meals to survive transit. We deliver our own meals allowing us to ensure they are handled with care and delivered to your door looking like a home cooked meal.

How healthy are meals prepared by FreshMeal?2020-12-19T01:10:45-08:00

We’re so glad you asked. A core principle of FreshMeal is to ensure our meals are well balanced and healthy. When coming up with new recipes, our priority is to use nutritious fresh ingredients. We always make sure to choose the healthy carb, cook with healthy techniques, and always explore the use of different and sometimes very unique vegetables. We take pride in ensuring our meals contain healthy ingredients designed for those with active lifestyles and are health conscious. Our customers typically crush their fitness goals using our meals and we love posting their stories on our Instagram @getfreshmeal. In addition, we use locally sourced fresh natural ingredients that are never frozen!

How do I get in contact with FreshMeal?2020-12-19T01:10:38-08:00

We love to hear from you! You can chat with a representative on our website using the chat widget found at the bottom of the page. You can also contact us from our contact page or email us at support@freshmeal.com

When will the meals get delivered to me?2020-12-19T01:10:31-08:00

Our team delivers freshly cooked healthy meals to you every Sunday. We finalize all the orders for the week by Thursday. We then begin procuring locally sourced natural ingredients for your meals. Our Chefs and culinary team personally prepare your meals and package them on Sunday before delivering them fresh to your home or office.

How many meals should I choose per week?2020-12-19T01:10:25-08:00

Our typical customer chooses 6-10 meals for delivery every week. If you are ordering for more than one person, you can multiply this amount by the number of persons.

How do I store my meals?2020-12-19T01:10:17-08:00

The meals are delivered in an insulated tote bag with ice packs to ensure freshness. Store the meals you plan to eat within the next 3-5 days in your refrigerator. Store the other meals in the freezer in order to enjoy them at a later time. All of our meals come packed in microwave safe highest grade PP/Polypropylene trays. When you want to eat, we recommend microwaving on high for 2-3 minutes.

If I have allergies, how can I be sure my food is safe?2020-12-19T01:10:08-08:00

At FreshMeal, we care about the safety of our customers. All of our chefs are trained and certified in proper food handling procedures and we provide our customers with complete list of ingredients for every dish we prepare. We take food allergies very seriously. While we do our best to avoid allergen cross-contamination, our facility is used to process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens, so we cannot assume any liability for adverse reactions to food prepared or delivered by FreshMeal.

When do I get charged?2020-12-19T01:10:00-08:00

You do not get charged when you sign-up. You get charged every Thursday at 10PM when we begin sourcing ingredients for your scheduled meal delivery on Sunday. If you don’t have any meals scheduled for delivery on Sunday, you will not be charged that week.

Do I need to select new meal preferences each week?2020-12-19T01:09:54-08:00

You Do Not have to select new meals each week. We are a weekly subscription company so you will receive the same meals you selected the previous week. If we change our menu, you will receive an email notifying you of the change and an opportunity to modify your selection. We process orders on Thursday at 10PM and start working on sourcing ingredients. Meals are delivered on Sunday, in time for the start of a new week.

How often does your menu change?2020-12-19T01:09:48-08:00

We love to give our members new meals to select from. Our chefs and nutritionists also love coming up with new recipes. We typically rotate or add new menu items every 2-3 weeks.

When we do change our menu, we try to do this on a Sunday night or Monday morning. All of our members will be notified when the menu changes and what items were substituted. Members have until Thursday night to review or make any changes to their selection before we process the orders for Sunday delivery.

Can I pause or cancel my plan?2020-12-19T01:09:39-08:00

Yes! You can pause, modify, or cancel your plan at any time. There are absolutely no contracts or commitments. We just ask that you make any changes to your subscription before we process the orders on Thursday at 10PM for Sunday deliveries.

How do I get sponsored?2020-12-19T01:09:33-08:00

If you have a great online community or following that would enjoy FreshMeal you are welcome to email us at support@freshmeal.com requesting a review for sponsorship.

How can my gym or business partner with FreshMeal?2020-12-19T01:09:27-08:00
How do gift cards work?2020-12-24T20:18:38-08:00

When you purchase a gift card, the gift card is sent to the recipient’s email along with an optional personal message from you. The recipient can then use this gift card to purchase meals until all the credit is used up from the card.

The recipient will receive an email with the gift card code and instructions to set up their account with the number of meals they would like per week and they will be able to select the meals.

How does the gift card recipient create their account?2020-12-24T20:21:37-08:00

The recipient will receive an email with the gift card code. This code is entered during checkout and the payment is drawn from the gift card.

The weekly subscription will continue to draw from the balance of the gift card until all the credit is used from the card or the recipient pauses/cancels their account.

Does the recipient need to enter credit card information?2020-12-24T20:23:39-08:00

Yes, the recipient will need to add a payment method to their subscription in addition to the gift card code.

This is so that when all the credits are used up on the gift card, the remaining balance can be covered with the recipients credit card.

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