FAQs

Think you've seen it all with meal prep delivery? Think again. FreshMeal is more than a service—it's a mission. We deliver the most nutritious and best tasting meals right to your door, making a healthy diet accessible for everyone. Our meals are created with an understanding of the profound impact nutrition has on our mood, energy, and overall wellness and are ready to heat and eat in just 2-3 minutes. With FreshMeal, we make healthy eating convenient and delicious. Experience the FreshMeal difference—where nutrition meets convenience and exceptional taste with a globally inspired palette of flavors and customizable nutritional profiles to fit any diet.

FreshMeal is a weekly meal prep and delivery service and we do it all. We will cook and deliver the meals straight to your door every week in all US states. Choose to try us out, with no recurring subscription required, or get big discounts for being a loyal weekly or monthly subscriber. In the greater Seattle area, it will arrive fresh in a green branded thermal bag every Sunday and we even pick up the packaging material from your previous FreshMeal delivery. Just leave it outside at your door and we will pick it up when we drop off the new meals.

For deliveries everywhere else in the USA, we prepare it fresh in our kitchen and flash-freeze the meals and then ship them in insulated, branded boxes. These meals will arrive on Tuesday, Wednesday, or Thursday, depending on your location.

Start your subscription by selecting the number you want and any dietary plans you follow. and if you want to save a lot per-meal, subscribe to getting meals every week, and select the meals from our menu and go to check out with credit card or gift card. That’s it! We will deliver those meals to your address and you can include any delivery instructions as well. If you have a subscription, you can pause, cancel, or modify your subscription at any time.

We change up our menu every week. We will substitute any of your meals that we are rotating out with new meals. You will be notified when we do this so you will have the chance to review and modify the meals before we process the orders.

FreshMeal processes all orders on Thursday at 6PM PST to start working on sourcing ingredients and cooking your meals for delivery on Sunday. We ask that any changes to your subscription be made before we process the orders on Thursday.

We’re so glad you asked. A core principle of FreshMeal is to ensure our meals are well balanced and healthy. When coming up with new recipes, our priority is to use nutritious fresh ingredients. We always make sure to choose the healthiest carbs (unless you are choosing keto or low-carb meals), cook with healthy techniques, and always explore the use of different and sometimes very unique vegetables. Our meals all have nutrition labels ingredients listed on our website including clear labeling of any allergens and if the meal is considered Keto, Low Sodium, Vegan, Low Glycemic, etc. Total calories are in the range of 500-750 depending on the meal and each meal is accurately portioned. We take pride in ensuring our meals contain healthy ingredients designed for those with busy or active lifestyles and are health conscious. Our customers typically crush their fitness goals using our meals and we love posting their stories on our Instagram @getfreshmeal.

We love to give our members new meals to select from. Our chefs and nutritionists also love coming up with new recipes. We rotate or add new menu items every week. All of our members will be notified when the menu changes and what items were substituted.

Members have until Thursday night to review or make any changes to their selection before we process the orders for delivery.

The meals are delivered in an insulated tote bag or insulted box with ice packs to ensure freshness. Store the meals you plan to eat within the next 3-5 days in your refrigerator. Store the other meals in the freezer in order to enjoy them at a later time. All of our meals come packed in microwave safe, highest grade BPA-free Polypropylene meal prep containers.

At FreshMeal, we care about the safety of our customers. All of our chefs are trained and certified in proper food handling procedures and we provide our customers with a complete list of ingredients for every dish we prepare. We take food allergies very seriously. While we do our best to avoid allergen cross-contamination, our facility is also used to process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens, so we cannot assume any liability for adverse reactions to food prepared or delivered by FreshMeal.

You can let us know about any allergies or customizations to your meals in the Notes section in cart.

You Do Not have to select new meals each week, although we will send you a notification of our new menu each Wednesday with our weekly subscription. If you are subscribed and you don’t want to make your own selections, our system will automatically make selections for you based on what is most similar to your previous selections. You will receive meals with all your selected dietary needs. We process orders on Thursday at 6PM and start working on sourcing ingredients.

Our team delivers freshly cooked healthy meals to you every Sunday. We finalize all the orders for the week by Thursday. We then begin procuring locally sourced natural ingredients for your meals. Our Chefs and culinary team personally prepare your meals and package them on Sunday before delivering them fresh to your home or office.

When you purchase a gift card, the gift card is sent to the recipient’s email along with an optional personal message from you. The recipient can then use this gift card to purchase meals until all the credit is used up from the card.

The recipient will receive an email with the gift card code and instructions to set up their account with the number of meals they would like per week and they will be able to select the meals.

Delivery

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